Custom Order FAQ

Artwork & File Formats

What file formats do you accept for custom orders?

We accept transparent PNG files only for all custom DTF transfer orders. Please ensure your artwork has a transparent background before submitting.

Do I need to provide a transparent background?

Yes. All artwork must be submitted as a transparent PNG. This ensures your design prints cleanly without an unwanted background color or border on the transfer.

Color Expectations

Will my colors print exactly as they appear on screen?

Colors on screens (RGB) can look different from printed colors. For best results, we recommend submitting artwork in CMYK color mode where possible. Final printed colors may vary slightly from what you see on your monitor. Contact us if you have questions about color proofing options.

Artwork Preparation

What does print-ready artwork mean?

Print-ready artwork is a 300 dpi, high-resolution transparent PNG file sized to the exact dimensions you want printed, free of low-quality compression artifacts.

Will you fix or clean up my artwork file?

Yes, if it’s a minor fix.

 If there’s more work need to be done a service fee $20 will be added to your order.

Can I order a sample before placing a bulk order?

Yes, sample orders can be placed.

Turnaround Time

How long does production take for a custom order?

1-3 Days for customer orders depending on art.

When does my turnaround time start?

Production begins at order placement or after artwork approval and full payment is made.

Design Ownership

Who owns the design after my order is complete?

Contact us to confirm the ownership terms that apply to your order.

Can you reprint my design in the future without me resubmitting files?

Yes, just email or dm us that you have placed an order and what design or logo you would like to be used.

Have more questions? Contact us and we will be happy to help before you place your order.